Please read this Privacy Policy carefully and contact us if you have any questions - our contact details can be found on our CONTACT PAGE.
If you provide us with your personal information then this indicates that you have had sufficient opportunity to access, and have read and accepted, this Privacy Policy. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this website or any products and services offered on it.
WHEN YOU PURCHASE SOMETHING FROM OUR STORE, AS PART OF THE BUYING AND SELLING PROCESS, HYPH-N COLLECTS THE PERSONAL INFORMATION YOU GIVE US SUCH AS YOUR NAME, ADDRESS AND EMAIL ADDRESS.
WHEN YOU BROWSE OUR STORE, WE ALSO AUTOMATICALLY RECEIVE YOUR COMPUTER’S INTERNET PROTOCOL (IP) ADDRESS IN ORDER TO PROVIDE US WITH INFORMATION THAT HELPS US LEARN ABOUT YOUR BROWSER AND OPERATING SYSTEM.
EMAIL MARKETING | WITH YOUR PERMISSION, WE MAY SEND YOU EMAILS ABOUT OUR STORE, NEW PRODUCTS AND OTHER UPDATES.
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COLLECTION OF
PERSONAL INFORMATION
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Personal Information: The types of personal information we collect will depend on the purposes(s) for which we are collecting it. For example, we may ask for:
· name;
· contact details including email address, address and telephone number;
· marital status and anniversary;
· date of birth;
· demographic information such as postcode;
· credit card or other payment details (if you are buying product from us);
· preferences and opinions; and
· any other information requested on this website or otherwise requested by us or provided by you.
Non-identifiable information: Data that have never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit our website, we automatically record non-identifiable information that your browser sends. This data may include:
· your computer's IP address;
· browser type;
· webpage you were visiting before you came to our website
· the pages within www.HYPH-N.com.AU you visit
· the time spent on those pages, items, and information searched on our website, access times, dates and other statistics.
Non-identifiable information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.
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HOW WE USE
YOUR INFORMATION
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Use the information for purposes including:
· to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
· to communicate with you, about products and services, competition results, special offers, and events which might interest you;
· to perform research and analysis;
· for market research and business development including website development and gauging website traffic and trends;
· to deliver personalised site content to you;
· for marketing including direct marketing;
· to run competitions or offer additional benefits to you; and
· to send you promotional information about third parties that we think may be of interest to you.
· to comply with laws or regulations or to comply with any directions given by regulators or authorities.
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HOW DO YOU
GET MY CONSENT?
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WHEN YOU PROVIDE US WITH PERSONAL INFORMATION TO COMPLETE A TRANSACTION, VERIFY YOUR CREDIT CARD, PLACE AN ORDER, ARRANGE FOR A DELIVERY OR RETURN A PURCHASE, WE IMPLY THAT YOU CONSENT TO OUR COLLECTING IT AND USING IT FOR THAT SPECIFIC REASON ONLY.
IF WE ASK FOR YOUR PERSONAL INFORMATION FOR A SECONDARY REASON, LIKE MARKETING, WE WILL EITHER ASK YOU DIRECTLY FOR YOUR EXPRESSED CONSENT, OR PROVIDE YOU WITH AN OPPORTUNITY TO SAY NO.
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HOW DO I
WITHDRAW MY CONSENT?
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IF YOU CHANGE YOUR MIND AFTER OPTING IN, YOU MAY WITHDRAW YOUR CONSENT FOR US TO CONTACT YOU, FOR THE CONTINUED COLLECTION, USE OR DISCLOSURE OF YOUR INFORMATION, AT ANYTIME, BY CONTACTING US AT CONTACT@HYPH-N.COM.AU
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DISCLOSURE
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WE MAY DISCLOSE YOUR PERSONAL INFORMATION IF WE ARE REQUIRED BY LAW TO DO SO OR IF YOU VIOLATE OUR TERMS OF SERVICE.
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HOW TO ACCESS OR CORRECT
YOUR PERSONAL INFORMATION
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Under the Privacy Act, individuals have a right to access their complete records. You may ask us in writing to provide you with details of the personal information we hold about you. We will endeavour to process your request as soon as possible.
You can update your personal information anytime by accessing your account on our website by logging on to your account. If you wish for your personal information to be removed from our database, please contact us bY CLICKING HERE.
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SQUARESPACE
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OUR STORE IS HOSTED ON SQUARESPACE INC. THEY PROVIDE US WITH THE ONLINE E-COMMERCE PLATFORM THAT ALLOWS US TO SELL OUR PRODUCTS AND SERVICES TO YOU.
YOUR DATA IS STORED THROUGH SQUARESPACE’S DATA STORAGE, DATABASES AND THE GENERAL SQUARESPACE APPLICATION. THEY STORE YOUR DATA ON A SECURE SERVER BEHIND A FIREWALL.
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We may disclose your
personal information to:
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· assist us in providing products and services you have requested, such as delivery service providers;
· credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
· courts, tribunals, regulatory authorities and law enforcement offices as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights, and
· conduct market research and marketing strategy analysis, or deliver targeted advertisements to you (excluding SMS opt-in and consent data, which will never be shared with any third parties).
Where we disclose your personal information to third parties for these purposes, we will request that they follow this Privacy Policy when handling your personal information.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permitted by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser.
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PAYMENT
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IF YOU CHOOSE A DIRECT PAYMENT GATEWAY TO COMPLETE YOUR PURCHASE, THEN SQUARESPACE STORES YOUR CREDIT CARD DATA. IT IS ENCRYPTED THROUGH THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI-DSS). YOUR PURCHASE TRANSACTION DATA IS STORED ONLY AS LONG AS IS NECESSARY TO COMPLETE YOUR PURCHASE TRANSACTION. AFTER THAT IS COMPLETE, YOUR PURCHASE TRANSACTION INFORMATION IS DELETED.
ALL DIRECT PAYMENT GATEWAYS ADHERE TO THE STANDARDS SET BY PCI-DSS AS MANAGED BY THE PCI SECURITY STANDARDS COUNCIL, WHICH IS A JOINT EFFORT OF BRANDS LIKE VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER.
PCI-DSS REQUIREMENTS HELP ENSURE THE SECURE HANDLING OF CREDIT CARD INFORMATION BY OUR STORE AND ITS SERVICE PROVIDERS.
FOR MORE INSIGHT, YOU MAY ALSO WANT TO READ SQUARESPACE’S TERMS OF SERVICE HERE OR PRIVACY STATEMENT HERE.
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LINKS
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WHEN YOU CLICK ON LINKS ON OUR STORE, THEY MAY DIRECT YOU AWAY FROM OUR SITE. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF OTHER SITES AND ENCOURAGE YOU TO READ THEIR PRIVACY STATEMENTS.
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SECURITY
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TO PROTECT YOUR PERSONAL INFORMATION, WE FOLLOW INDUSTRY BEST PRACTICES TO MAKE SURE IT IS NOT INAPPROPRIATELY LOST, MISUSED, ACCESSED, DISCLOSED, ALTERED OR DESTROYED.
IF YOU PROVIDE US WITH YOUR CREDIT CARD INFORMATION, THE INFORMATION IS ENCRYPTED USING SECURE SOCKET LAYER TECHNOLOGY (SSL) AND STORED WITH A AES-256 ENCRYPTION. ALTHOUGH NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE, WE FOLLOW ALL PCI-DSS REQUIREMENTS AND IMPLEMENT ADDITIONAL GENERALLY ACCEPTED INDUSTRY STANDARDS.
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AGE OF CONSENT
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BY USING THIS SITE, YOU REPRESENT THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE, OR THAT YOU ARE THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE AND YOU HAVE GIVEN US YOUR CONSENT TO ALLOW ANY OF YOUR MINOR DEPENDENTS TO USE THIS SITE.
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AFTERPAY
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To offer you AFTERPAY’s payment options, we will pass to AFTERPAY certain aspects of your personal information, such as contact and order details, for AFTERPAY to assess whether you qualify for their payment options and to tailor the payment options for you. For general information on AFTERPAY, you can find it HERE. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in AFTERPAY’S PRIVACY POLICY.
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CHANGES TO THIS POLICY
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This Privacy Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. CHANGES AND CLARIFICATIONS WILL TAKE EFFECT IMMEDIATELY UPON THEIR POSTING ON THE WEBSITE. IF WE MAKE MATERIAL CHANGES TO THIS POLICY, WE WILL NOTIFY YOU HERE THAT IT HAS BEEN UPDATED, SO THAT YOU ARE AWARE OF WHAT INFORMATION WE COLLECT, HOW WE USE IT, AND UNDER WHAT CIRCUMSTANCES, IF ANY, WE USE AND/OR DISCLOSE IT.
IF OUR STORE IS ACQUIRED OR MERGED WITH ANOTHER COMPANY, YOUR INFORMATION MAY BE TRANSFERRED TO THE NEW OWNERS SO THAT WE MAY CONTINUE TO SELL PRODUCTS TO YOU.
Your continued use of our website following any amendments indicates that you accept the amendments. We recommend that you check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.
IF YOU WOULD LIKE TO: ACCESS, CORRECT, AMEND OR DELETE ANY PERSONAL INFORMATION WE HAVE ABOUT YOU, OR HAVE any questions, feedback or complaints please contact us at:
Mail | HYPH-N, 12 LANE ST, BROWN HILL, VICTORIA, 3350 Australia
